Clinics, dentists & health centers

Let patients book and get answers without calling reception.

OnDuty automates appointment requests, pre-visit questions, and basic triage so your staff spends more time on care—not phone calls.

Pain points we solve

•Reception spends most of the day answering the same questions about schedules and prices.
•Patients forget prep instructions or show up at the wrong time.
•No simple way to pre-qualify which cases are urgent vs. routine.

Missed appointments–20%

Calls answered by staff–35%

OnDuty

Appointment requests

OnDuty collects preferred dates, doctor, and reason for visit, and forwards structured requests.

Pre-visit instructions

Share fasting rules, documents to bring, and arrival times automatically.

Basic triage & routing

Guide patients to emergency, teleconsultation or routine visit flows based on their answers.

User

Hi, I’d like to schedule a dental cleaning next week.

OnDuty

Hi! I can help with that. Do you prefer mornings or afternoons, and which day works best?

User

Afternoon, any day except Friday.

OnDuty

Perfect. I’ll send your request to our team for Tuesday or Wednesday afternoon. You’ll receive confirmation and pre-visit instructions shortly.

3 channels

1
Collect intent & basic info
OnDuty identifies the type of appointment and gathers essential details.
2
Check clinic rules
Availability windows and prep requirements are applied automatically.
3
Send to scheduling
Requests arrive structured for your staff or scheduling system.
4
Remind & follow up
OnDuty sends reminders and handles reschedules or basic questions.