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OnDuty

Three things that go wrong quietly.

Each is a readable rule. Slide one across its threshold.

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What the rule checks, and what the Brain does

The customer who keeps coming back

Three or more separate conversations from one person in thirty days.

Conversations started in the last 30 days

3 conversations in 30 days

What the Brain writes

  1. insight · rule:repeat_contact · medium confidence

    Marcela Rivas has opened 3 conversations in 30 days

  2. decision · escalate · no action

    Have a person read Marcela Rivas's earlier conversations

    For a person

A person reads the earlier ones before anyone replies. No action.

The rule fires · 3 conversations in 30 days

Checked against backend/app/services/brain_ingest.pyRuns in your browser on the illustration's data. Nothing is sent and no engine is called.

The conversation that went quiet

An open conversation with no message for seven days.

Days since the last message

9 days since the last message

What the Brain writes

  1. signal · attention

    Tomás Aguirre has an open whatsapp conversation that has gone quiet. No message for 7 days or more.

A signal for attention. No message proposed.

The rule fires · 9 days since the last message

Checked against backend/app/services/brain_ingest.pyRuns in your browser on the illustration's data. Nothing is sent and no engine is called.

The held action nobody answered

An action the gate held for a person, still unanswered after a day.

Hours since the gate held it

26 hours since the hold

What the Brain writes

  1. insight · rule:stale_hold · high confidence

    1 held action waiting over a day

  2. decision · ask_approval · no action

    Answer 1 held action

    For a person

It proposes answering it, beside the work.

The rule fires · 26 hours since the hold

Checked against backend/app/services/brain_ingest.pyRuns in your browser on the illustration's data. Nothing is sent and no engine is called.

Why these three, and not forty

Rules, not hunches
Read it, argue with it, turn it off.
Evidence or nothing
An insight without evidence is refused.
Grows with you
Your actions and guardrails are written with you.

A renewal on top of open complaints. Today a person spots this. There is no rule yet.

Who this is built for

  • Commerce and retail

    Orders, delivery problems, one customer arriving as three people.

  • Dealerships and high-consideration sales

    Long cycles where a quiet quote is how a deal dies.

  • Services with contracts

    Renewals, promises made in chat, and the CRM gap.

  • Wherever the answer is "in someone's inbox"

    What you need to know exists, but nowhere anyone can reach it.

There is no number here because none has been measured.

See which of the three it finds in yours.

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