AI sales, support, and workflow automation that never clock out.
OnDuty helps you deploy AI agents across web, messaging, and operational workflows to handle leads, bookings, customer questions, and follow-up 24/7, without adding headcount.
Agent Nova
Realtime responses
Clients served
1,569
Conversations
258 of 800
Client sentiment
😊
Agent
Hi, I'm Nova. Staff member at Hotel XYZ. How can I help?
Maria
Hi, I need a last-minute table for two tonight at 8pm. Can you help?
Agent
Absolutely! I have a table available at the terrace. Should I confirm under your name?
Maria
Yes, please
Agent
Fantastic, you should've received an email with your reservation details. See you at 8pm tonight. Hope you enjoy dinner!
Maria
Just did, Thanks!
How OnDuty works
Always-on AI agents tuned for revenue, retention, and service.
Set up your agent
Create an account and start setting up your agent. No Dev team required.
Teach it your business
Load your FAQs, policies and key pages so the agent answers like someone on your team.
Go live & monitor
Turn it on, monitor conversations in real time, and step in whenever a human touch or approval is needed.
Why teams use OnDuty
Always-on AI agents tuned for revenue, retention, and service.
Your agent stays online when the phones are off and your team is sleeping.
Answers common questions, captures intent and gets people ready to talk to a human.
English and Spanish support out of the box, with more languages coming soon.
See volume, busiest hours, resolution rate and what people ask the most.
Your team can jump into any conversation with full context and history.
Each business has its own workspace, data and permissions.
Follow up faster when customers go quiet, abandon a request, or need an extra push to complete the next step.
Use OnDuty for customer-facing conversations today, then expand into internal workflows and custom automations as your needs grow.
Larger teams can extend OnDuty with private deployment options, governed automations, and advanced workflow setups managed through our platform.
Use cases
Answer the questions that slow you down.
Hotels & short-term rentals
- •Answer booking questions before they leave your site.
- •Share check-in, late arrival and amenities info instantly.
- •Reduce repetitive “what’s the Wi-Fi?” or “where do I park?” messages.
Restaurants & delivery
- •Handle opening hours, menu questions and delivery areas.
- •Route special requests to your team when needed.
- •Reduce phone calls at peak hours.
Clinics, dentists & practices
- •Answer basic questions before a visit.
- •Collect appointment requests and contact details.
- •Set expectations around prep, timings and follow-ups.
Retail & e-commerce
- •Help people find the right product faster.
- •Answer questions on sizes, shipping and returns.
- •Reduce cart abandonment from unanswered doubts.
Fintech & banking
- •Answer simple “how does this work?” questions.
- •Guide users through basic flows and limits.
- •Escalate sensitive issues to your human team.
Public offices
- •Share opening hours, locations and requirements.
- •Explain step-by-step processes in clear language.
- •Reduce queues generated by simple questions.
Enterprise teams can extend these use cases with advanced workflow automations, private deployment options, and custom setups managed through OnDuty.
Analytics and reports your team can actually use
See what customers ask, when your team gets overloaded, and where conversations need better follow-up, without exporting to Excel.
Conversation volume & busiest hours
Know when you really need people on duty.
Topics and questions
Understand what guests, patients or customers care about.
Per-customer history
Every conversation in one place when a human jumps in.
Email reports
Weekly for every plan, monthly and quarterly on higher tiers.
Suspicious activity alerts
Get notified when someone abuses or tries to game your agent.
Workspace overview
Support & activity
Conversations (30d)
650
last 30 days
Resolution rate
94%
steady
Busiest hours
Mon
Tue
Wed
Thu
Fri
Sat
Alerts when spikes or suspicious activity happens.
Customer service agents live today. Sales and autonomous agents soon.
Stay responsive now and get early access to sales once messaging APIs are live.
Customer service agents
Web chat agents that answer questions, handle basic support and keep people informed when your team is offline.
- Live on web chat today
- Perfect for FAQs, bookings and simple troubleshooting
- Designed for hotels, restaurants, clinics, retail and more
Sales agents (coming soon)
Sales-first agents for WhatsApp and Telegram. Capture leads, qualify them and hand them to your reps once messaging APIs are ready.
- Designed for follow-ups and reminders
- Built for WhatsApp and Telegram once integrations are live
- Enterprise customers get early access
Autonomous workflow agents (coming soon)
Agents designed to handle more than conversation. For enterprise teams, they can support custom internal and customer-facing workflows, task execution, escalations, and more advanced automations managed through OnDuty.
- Built for custom workflow execution
- Supports internal and customer-facing automations
- Available through enterprise deployments and managed setups
We’ll roll out sales agents once WhatsApp and Telegram integrations are ready. Enterprise customers get early access.
Pricing for Customer Service agents
Start in minutes. 3-day free trial without a card, or 15 days when you add your card.
Basic
$20 / month
For small teams getting started with AI support.
- •Up to 200 conversations / month
- •1 workspace, 1 brand or location
- •1 admin seat
- •Hosted chat page + simple embed
- •Basic analytics (volume, resolution rate, response time)
- •Weekly email report
- •3-day free trial (no card) or 15 days (with card)
Growth
Most popular$40 / month
For growing teams that handle more volume.
- •Up to 500 conversations / month
- •1 workspace, up to 2 brands/locations
- •Up to 3 admin seats
- •Everything in Basic, plus:
- •Advanced analytics (by channel, time of day, basic tagging)
- •Saved replies and FAQ library
- •Weekly and monthly email reports
Premium
$60 / month
For larger companies that live in chat.
- •Up to 1000 conversations / month
- •1 workspace, up to 3 brands/locations
- •Up to 5 admin seats
- •Everything in Growth, plus:
- •Deeper analytics (top topics, busiest hours, languages)
- •Usage and suspicious-activity alerts
- •Weekly, monthly and quarterly email reports
- •Priority support
Enterprise
Contact us
For teams that need advanced workflows, private deployment options, and more customized support.
- •Custom conversation volume and workflow scope
- •Advanced integrations
- •Private deployment options
- •Internal and customer-facing automations
- •Governance, approvals, and controlled execution
- •OnDuty-managed setup and support
- •Optional advanced automation layer for enterprise use cases
- •Custom reports and priority support
Sales agents – coming soon
Sales-first agents built for WhatsApp and Telegram. Capture leads, qualify them and hand them to your sales team once messaging integrations are live.
Join the waitlist to be the first to test:
- Lead capture on chat instead of forms
- Automated follow-ups and reminders
- Handoff into your CRM or human reps
Autonomous agents coming soon
For teams that need more than chat-based support or lead capture, OnDuty is expanding into more advanced autonomous workflow agents that can support internal operations, custom process flows, and enterprise-specific automation needs.
- •Custom workflow execution
- •Internal and external process automation
- •Enterprise-managed deployments through OnDuty
FAQ
Clear answers before you commit.
Can I try OnDuty for free?
Yes. You can start with a 3-day free trial without a card. If you add your card during signup, you get a 15-day trial and your plan starts only if you decide to keep using it.
What happens if I go over my conversation limit?
We don’t suddenly shut you down. For now, we’ll notify you when you get close to your limit so you can upgrade or talk to us about a better fit.
Do I need developers to install it?
No. You get a hosted chat link that works out of the box and a simple embed snippet if you want the chat inside your site.
Does it work with WhatsApp today?
Web chat is live today. WhatsApp and Telegram are part of our roadmap and will roll out once we’re aligned with the official APIs. Enterprise customers get early access.
Which languages are supported?
We support English and Spanish from day one. If you need another language, let us know and we’ll prioritize it.
What technology stack does OnDuty use?
OnDuty combines modern AI infrastructure, messaging workflows, analytics, and secure cloud architecture to deliver customer-facing and operational automations. For enterprise use cases, we can also deploy more advanced automation layers when the workflow requires it.
Can OnDuty support autonomous workflows, not just support and sales?
Yes. OnDuty starts with support and sales use cases, but enterprise teams can extend it into more advanced workflow automations for internal and customer-facing processes.
Do you use OpenClaw for autonomous agents?
For some enterprise use cases, yes. When needed, we can deploy advanced agent frameworks such as OpenClaw using our own resources and manage those workflows through the OnDuty platform. We keep this modular so clients get the operational value without needing to manage the underlying complexity themselves.
Always-on coverage
Ready to have someone on duty 24/7?
Spin up your first agent in minutes, see real conversations and decide if it earns its place in your stack.