USE CASE · EDUCATION
Education & online courses
Answer admission and program questions before students drop off.
OnDuty explains programs, dates and requirements, and helps prospects move from interest to enrollment.
Pain points we solve
- •Prospective students ask the same questions about programs, costs and deadlines.
- •Admin staff is overwhelmed during enrollment periods.
- •Information is scattered across PDFs and pages.
Outcomes you can expect
- •Prospects get clear answers 24/7 in their language.
- •Applicants understand the steps and show up with correct documents.
- •Staff can focus on complex cases and academic advising.
Signals & metrics
Handled by OnDuty
OnDutyProgram & requirements FAQs
Explain differences between programs, lengths, and required documents.
Deadlines & dates
Keep prospects updated on application windows and tuition deadlines.
Student support basics
Answer simple questions about schedules, campus services and online access.
Example conversation
User
What’s the difference between the Data Science diploma and the bootcamp?
OnDuty
Great question. The diploma lasts 12 months part-time, while the bootcamp is 12 weeks full-time. Do you prefer to study while working or full-time?
User
I need to keep working.
OnDuty
Then the diploma is likely a better fit. I can send you the admission requirements and the next start date.
Workflow steps
3 channels- 1
Identify the right program
OnDuty captures goals, schedule and budget to recommend programs.
- 2
Clarify requirements
Explains what documents and prior studies are needed.
- 3
Guide through application
Walks prospects through each step and shares links to forms.
- 4
Support current students
Answers basic questions about schedules, payments and platforms.
KPIs to watch
- Applications started
- Applications completed
- Admin tickets
Channels covered
- Program pages
- WhatsApp & email
- Student portal