USE CASE · EVENTS
Events, venues & ticketing
Sell more tickets while answering fans automatically.
OnDuty answers questions about dates, access, and tickets, and routes group or VIP requests to your team.
Pain points we solve
- •Fans flood DMs and WhatsApp before every event.
- •People ask the same questions about access, parking and prohibited items.
- •VIP and group deals are buried inside basic questions.
Outcomes you can expect
- •Attendees get clear instructions and buy with confidence.
- •VIP and group requests are surfaced quickly.
- •Your team spends less time repeating logistics.
Signals & metrics
Handled by OnDuty
OnDutyEvent info & logistics
Share schedules, entrances, parking and allowed items automatically.
Ticketing FAQs
Explain ticket types, upgrades and how to solve common issues.
Group & VIP routing
Detect high-value inquiries and route them to sales or production.
Example conversation
User
What time do doors open for Saturday’s concert?
OnDuty
Doors open at 5:30 pm and the main act starts at 8:00 pm. I can also send you parking and access info.
User
Is there a VIP entrance?
OnDuty
Yes, VIP and box tickets enter through Gate 3 on the north side. I can share a map link if you’d like.
Workflow steps
3 channels- 1
Centralize fan questions
OnDuty receives questions from your site, WhatsApp and socials.
- 2
Answer logistics at scale
Uses your event brief to reply consistently to everyone.
- 3
Highlight VIP + groups
Tags high-value opportunities and forwards them to your team.
- 4
Collect insights
Summarizes common doubts to improve future communication.
KPIs to watch
- Tickets sold via chat influence
- Pre-event ticket volume
- Fan satisfaction
Channels covered
- Event site & landing pages
- WhatsApp & Telegram
- Instagram DMs