OnDuty
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USE CASE · EVENTS

Events, venues & ticketing

Sell more tickets while answering fans automatically.

OnDuty answers questions about dates, access, and tickets, and routes group or VIP requests to your team.

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Pain points we solve

  • •Fans flood DMs and WhatsApp before every event.
  • •People ask the same questions about access, parking and prohibited items.
  • •VIP and group deals are buried inside basic questions.

Outcomes you can expect

  • •Attendees get clear instructions and buy with confidence.
  • •VIP and group requests are surfaced quickly.
  • •Your team spends less time repeating logistics.

Signals & metrics

Pre-event inquiries handled by AI60–80%
Time spent on basic logistics–50%

Handled by OnDuty

OnDuty

Event info & logistics

Share schedules, entrances, parking and allowed items automatically.

Ticketing FAQs

Explain ticket types, upgrades and how to solve common issues.

Group & VIP routing

Detect high-value inquiries and route them to sales or production.

Example conversation

User

What time do doors open for Saturday’s concert?

OnDuty

Doors open at 5:30 pm and the main act starts at 8:00 pm. I can also send you parking and access info.

User

Is there a VIP entrance?

OnDuty

Yes, VIP and box tickets enter through Gate 3 on the north side. I can share a map link if you’d like.

Enterprise extensions

For enterprise teams, this use case can be extended with custom workflow automation, private deployment options, and more advanced agent setups managed through OnDuty.

Where needed, we can deploy a more advanced automation layer using our own resources and manage it through the OnDuty platform.

Workflow steps

3 channels
  1. 1

    Centralize fan questions

    OnDuty receives questions from your site, WhatsApp and socials.

  2. 2

    Answer logistics at scale

    Uses your event brief to reply consistently to everyone.

  3. 3

    Highlight VIP + groups

    Tags high-value opportunities and forwards them to your team.

  4. 4

    Collect insights

    Summarizes common doubts to improve future communication.

KPIs to watch

  • Tickets sold via chat influence
  • Pre-event ticket volume
  • Fan satisfaction

Channels covered

  • Event site & landing pages
  • WhatsApp & Telegram
  • Instagram DMs