USE CASE · FITNESS
Gyms & fitness / wellness studios
Keep members informed and prospects moving toward signup.
OnDuty answers questions about memberships, schedules and classes, and collects leads for your sales team.
Pain points we solve
- •Prospects ask about prices and schedules but never fill out a form.
- •Members constantly ask about class capacity and last-minute changes.
- •Staff gets overwhelmed managing WhatsApp groups and DMs.
Outcomes you can expect
- •Prospects get guided to the right membership and trial.
- •Members receive real-time updates about classes and changes.
- •Your team spends more time on in-person experience, less on chat.
Signals & metrics
Handled by OnDuty
OnDutyMembership & pricing guidance
Explain membership tiers, add-ons and promotions.
Class schedules & capacity
Share up-to-date schedules and waitlist status with members.
Lead capture & follow-up
Collect contact info and goals, then send to your sales pipeline.
Example conversation
User
Do you have a plan that includes classes and gym access?
OnDuty
Yes, our Full Access plan includes unlimited classes and full gym access. How many times per week do you usually train?
User
Around 3 times per week.
OnDuty
Perfect. I can book you a free trial for this week and share the schedule so you can pick your first class.
Workflow steps
3 channels- 1
Capture goals
OnDuty asks prospects about frequency and goals to recommend plans.
- 2
Recommend plan
Suggests memberships based on needs and budget.
- 3
Book trial or class
Offers trial signups and class spots directly from chat.
- 4
Notify changes
Sends updates if instructors, rooms or times change.
KPIs to watch
- Trial conversions
- Membership signups
- Member satisfaction
Channels covered
- Website & landing pages
- WhatsApp & Telegram
- Member app or portal