OnDuty
← Back to use cases
🏨

USE CASE · HOSPITALITY

Hotels & vacation rentals

Turn every guest message into a booked stay.

OnDuty handles availability questions, booking requests, and stay logistics 24/7 across web, WhatsApp, and Telegram—so your front desk can focus on guests on-site.

Try our agentSign up for free

Pain points we solve

  • •Guests write at any hour asking about prices, availability, and policies.
  • •Front desk staff jumps between phone, WhatsApp, and OTAs without a unified view.
  • •Slow replies push guests back to OTAs with higher commissions.

Outcomes you can expect

  • •Consistent, instant answers about rooms, prices, and policies 24/7.
  • •More direct bookings captured via smart follow-up flows.
  • •Front desk focuses on in-house guests instead of inbox chaos.

Signals & metrics

Faster first response time–70%

From minutes to seconds on average.

More direct booking conversions+30%

Handled by OnDuty

OnDuty

Availability & pricing FAQs

OnDuty answers questions about room types, dates, prices, and basic policies without involving staff.

Pre-stay & check-in coordination

Collect arrival times, special requests, and upsell late checkout or extras before guests arrive.

Lead capture from web and messaging apps

Turn website and WhatsApp inquiries into structured leads your team can close.

Example conversation

User

Hi, do you have a room for two adults this weekend?

OnDuty

Hi! Yes, we have availability from Friday to Sunday. Do you prefer a standard or suite? I can also share the exact price.

User

Standard is fine. What’s the total with breakfast?

OnDuty

A standard room with breakfast for two is USD 180 total. I can lock this rate and take your details now if you’d like.

Workflow steps

3 channels
  1. 1

    Capture guest intent

    OnDuty detects dates, number of guests, and preferences from the first message.

  2. 2

    Offer best options

    The agent suggests available room types and rates, following your pricing rules.

  3. 3

    Collect booking details

    It gathers guest details and preferences, ready for your PMS or team to confirm.

  4. 4

    Upsell & follow up

    OnDuty nudges guests with upgrades, late checkout and stay information.

KPIs to watch

  • Direct bookings
  • First response time
  • Front desk workload

Channels covered

  • Website chat
  • WhatsApp Business
  • Telegram & other messengers