USE CASE · HOSPITALITY
Hotels & vacation rentals
Turn every guest message into a booked stay.
OnDuty helps handle availability questions, booking requests, and stay logistics 24/7 on web chat, with additional channels and workflow extensions available for enterprise setups—so your front desk can focus on guests on-site.
Pain points we solve
- •Guests write at any hour asking about prices, availability, and policies.
- •Front desk staff jumps between phone, WhatsApp, and OTAs without a unified view.
- •Slow replies push guests back to OTAs with higher commissions.
Outcomes you can expect
- •Consistent, instant answers about rooms, prices, and policies 24/7.
- •More direct bookings captured via smart follow-up flows.
- •Front desk focuses on in-house guests instead of inbox chaos.
Signals & metrics
From minutes to seconds on average.
Handled by OnDuty
OnDutyAvailability & pricing FAQs
OnDuty answers questions about room types, dates, prices, and basic policies without involving staff.
Pre-stay & check-in coordination
Collect arrival times, room service and spa requests, and upsell upgrades or late checkout before guests arrive.
Lead capture from web and messaging apps
Turn website and WhatsApp inquiries into structured leads your team can close.
Example conversation
User
Hi, do you have a room for two adults this weekend?
OnDuty
Hi! Yes, we have availability from Friday to Sunday. Do you prefer a standard or suite? I can also share the exact price.
User
Standard is fine. What’s the total with breakfast?
OnDuty
A standard room with breakfast for two is USD 180 total. I can lock this rate and take your details now if you’d like.
Enterprise extensions
For enterprise teams, this use case can be extended with custom workflow automation, private deployment options, and more advanced agent setups managed through OnDuty.
Where needed, we can deploy a more advanced automation layer using our own resources and manage it through the OnDuty platform.
Workflow steps
3 channels- 1
Capture guest intent
OnDuty detects dates, number of guests, and preferences from the first message.
- 2
Offer best options
The agent suggests available room types and rates, following your pricing rules.
- 3
Collect booking details
It gathers guest details and preferences, ready for your PMS or team to confirm.
- 4
Upsell & follow up
OnDuty nudges guests with upgrades, late checkout and stay information.
KPIs to watch
- Direct bookings
- First response time
- Front desk workload
Channels covered
- Website chat
- WhatsApp Business
- Telegram & other messengers