USE CASE · REAL ESTATE
Real estate agencies & brokers
Qualify leads while you sleep.
OnDuty captures buyer and renter intent, answers property questions and books viewings automatically, so you only spend time on serious leads.
Pain points we solve
- •Leads come from many portals and social networks, all asking similar questions.
- •Agents waste time on low-intent leads who will never close.
- •Coordinating visits across agents, owners and prospects is chaotic.
Outcomes you can expect
- •Every lead gets an instant response with key property details.
- •Only qualified leads reach your team, with budget and timeframe captured.
- •Viewings are proposed and penciled in without manual back-and-forth.
Signals & metrics
Handled by OnDuty
OnDutyLead intake & scoring
Capture budget, location, timeframe and property type in structured fields.
Property FAQ automation
Answer questions about size, amenities, HOA fees and more from your listings.
Viewing coordination
Propose time slots and send requests to agents/owners without endless back-and-forth.
Example conversation
User
Hi, is the 2-bed apartment on 5th Avenue still available?
OnDuty
Hi! Yes, it’s still available. What’s your approximate budget and when would you like to move?
User
Up to USD 1,200 and I’d like to move within 2 months.
OnDuty
Great, you’re within range. I can schedule a viewing this week. Do you prefer weekday evenings or Saturday?
Workflow steps
3 channels- 1
Capture lead details
OnDuty collects budget, timing and preferences from the first messages.
- 2
Match with listings
It checks your inventory and suggests relevant properties automatically.
- 3
Coordinate viewings
OnDuty proposes time windows and sends visits to your scheduling flow.
- 4
Track & follow up
Leads and visit outcomes are logged so you can follow up efficiently.
KPIs to watch
- Qualified leads
- Time to first contact
- Viewings booked
Channels covered
- Website chat
- WhatsApp & Facebook
- Portals & landing pages