USE CASE · F&B
Restaurants & cafés
Turn menu questions into fully booked tables.
OnDuty handles reservations, menu questions, and basic logistics on autopilot so your team can focus on service, not inboxes.
Pain points we solve
- •Staff answers the same questions about hours, location, and menu all day long.
- •Reservations arrive across WhatsApp, Instagram and phone with no structure.
- •During peak hours, nobody has time to answer messages quickly.
Outcomes you can expect
- •Guests receive instant confirmations and clear information 24/7.
- •Structured reservation details arrive ready for your host or POS.
- •Fewer no-shows thanks to smart reminders and follow-ups.
Signals & metrics
Handled by OnDuty
OnDutyReservations & group bookings
OnDuty collects party size, time, special requests and confirms instantly within your rules.
Menu & dietary FAQs
Answer questions about dishes, allergens and vegetarian options using your latest menu.
Reminders & upsells
Send reminders, propose early or late seating, and suggest specials before guests arrive.
Example conversation
User
Hi, can I book a table for 4 tonight around 8pm?
OnDuty
Of course. We have availability at 7:45 pm or 8:15 pm. Which time do you prefer?
User
8:15 is perfect. We have one vegetarian.
OnDuty
Great, your table for 4 at 8:15 pm is confirmed. I’ll share vegetarian options and see you tonight!
Workflow steps
3 channels- 1
Capture reservation
OnDuty collects date, time, party size and contact details in a structured way.
- 2
Apply your rules
Capacity limits, time windows and no-show policies are enforced automatically.
- 3
Confirm & notify
Guests get instant confirmation and calendar-friendly details.
- 4
Follow up
Send reminders and manage changes or cancellations without human effort.
KPIs to watch
- Reservations via chat
- No-show rate
- Response time during peak hours
Channels covered
- Website widget
- WhatsApp & Instagram DMs
- Telegram